Wednesday, March 22, 2006
Last phone system
The last phone system a law firm will ever need
New business and client retention is dependent on legal practices being able to provide the
right legal expert at the right time. How often have you been out of the office when
reception has phoned to ask you to call back a very important client? Wouldn’t it be great to have a telephone system whereby you can route calls according to the importance of the customer? This would mean for example, that calls from valued clients could be identified and routed directly to your mobile or a phone near to where you are working so that you can respond immediately? We also understand that under stringent guidelines important telephone conversations have to be manually transcribed. Wouldn’t it be handy if your telephone system could record these conversations and save them for easy storage? The Swyx solution helps overcome these issues and enables better resource management thus helping the firm maintain a competitive advantage through their telephone system.
Key benefits of SwyxWare for law firms
There are a number of benefits that a law firm would have from using the Swyx IP
telephony solution. These include:
• Maximise fee-earning capability of legal professionals - experts in all aspects of your legal practice can be made available to clients regardless of their location.
• Pool Receptionist resources – Using pure IP telephony it is possible for all calls to be managed centrally at a particular site and calls then re-routed transparently to the correct department or other office location rather than the customer re-dialling a separate number
• Individual client billing - Full reporting of telephone activity enables more accurate billing of clients quickly and easily without the need to trawl through phone bills
• Instant access to client files – Integrate your phone system with all existing applications such as Microsoft’s Outlook, CRM, billing, and e-mail so that on incoming calls the appropriate contact window of the caller pops up and case histories can be viewed instantly.
• Remote working - Remote access via phone or PDA into the office while sat at court house, over a VPN or wireless connection, gives instant access to the same phone environment as in the office so the user can make and receive calls in the same way
• Inter-site connectivity - Reduce call charges between sites and mobile workers –
communication can be operated over existing IP connections between different sites or subsidiaries for connection to the company’s PBX.
• Fax directly to and from your desk - This speeds up office efficiency and increases rofessionalism as important faxes are no longer ignored or forgotten at the fax machine.
Features of SwyxWare that will support a law firm
Whether you’re in or out of the office, getting important calls through to you is critical to the success of your business. This is an area in which the SwyxWare solution excels by providing you with the ability to route incoming calls based on parameters such as the caller’s telephone ID, the called extension, the time/date/day, and the availability of your legal staff as defined in their Microsoft Outlook / Lotus Notes Calendar. User can choose to set up call routing through a simple rules-based ‘wizard’ or a more sophisticated, yet still easy to use, graphical tool for more complex calling scenarios so that you can respond to your important clients as quickly as possible.
For instances where you are out of the office and need to call a customer but also need
consultation with a colleague who is in the office, Swyx’s conferencing solution enables all 3 of you to participate in an ad hoc conference call so that any potential issues can be quickly resolved. In legal situations, it is often necessary to have a formal record of calls with clients. For easy transcribing of conversations, your legal experts can record each call on a case by case basis and can choose at what point during the conversation to start recording the call – a click of a button on your SwyxIt! softphone is all that is required. Or you may decide that every conversation across your business should be recorded – this can easily be set up by the person who administers your system. Faxes play an important role in law firms but, with the Swyx solution, there is no need for you to have a physical fax machine. You can receive faxes through your Microsoft Outlook Inbox, just like an email, and you can send faxes to your clients directly from your PC or laptop.
Key features of SwyxWare
• Software IP telephony solution based on open standards, no proprietary hardware
required
• Intelligent call routing/handling and management
• Home/Office networking, inter-site coupling/networking via IP link
• Call Detail Records (CDR)
• Voicemail, emails and faxes can be viewed through one PC inbox
• Integrated conference Manager
• Fax integration with the SwyxFax Option Pack
• Interactive Voice Response (IVR) and Visual Basic Scripting with the Extended Call
Routing Option Pack
• Music on hold
Summary
The Swyx solution is an inexpensive software-based IP telephony system which integrates all your business telephony, Internet, email and fax services into one package. It not only handles the tasks of a traditional phone system but includes as standard conference, voicemail, call routing and call recording for all users for no extra cost.
New business and client retention is dependent on legal practices being able to provide the
right legal expert at the right time. How often have you been out of the office when
reception has phoned to ask you to call back a very important client? Wouldn’t it be great to have a telephone system whereby you can route calls according to the importance of the customer? This would mean for example, that calls from valued clients could be identified and routed directly to your mobile or a phone near to where you are working so that you can respond immediately? We also understand that under stringent guidelines important telephone conversations have to be manually transcribed. Wouldn’t it be handy if your telephone system could record these conversations and save them for easy storage? The Swyx solution helps overcome these issues and enables better resource management thus helping the firm maintain a competitive advantage through their telephone system.
Key benefits of SwyxWare for law firms
There are a number of benefits that a law firm would have from using the Swyx IP
telephony solution. These include:
• Maximise fee-earning capability of legal professionals - experts in all aspects of your legal practice can be made available to clients regardless of their location.
• Pool Receptionist resources – Using pure IP telephony it is possible for all calls to be managed centrally at a particular site and calls then re-routed transparently to the correct department or other office location rather than the customer re-dialling a separate number
• Individual client billing - Full reporting of telephone activity enables more accurate billing of clients quickly and easily without the need to trawl through phone bills
• Instant access to client files – Integrate your phone system with all existing applications such as Microsoft’s Outlook, CRM, billing, and e-mail so that on incoming calls the appropriate contact window of the caller pops up and case histories can be viewed instantly.
• Remote working - Remote access via phone or PDA into the office while sat at court house, over a VPN or wireless connection, gives instant access to the same phone environment as in the office so the user can make and receive calls in the same way
• Inter-site connectivity - Reduce call charges between sites and mobile workers –
communication can be operated over existing IP connections between different sites or subsidiaries for connection to the company’s PBX.
• Fax directly to and from your desk - This speeds up office efficiency and increases rofessionalism as important faxes are no longer ignored or forgotten at the fax machine.
Features of SwyxWare that will support a law firm
Whether you’re in or out of the office, getting important calls through to you is critical to the success of your business. This is an area in which the SwyxWare solution excels by providing you with the ability to route incoming calls based on parameters such as the caller’s telephone ID, the called extension, the time/date/day, and the availability of your legal staff as defined in their Microsoft Outlook / Lotus Notes Calendar. User can choose to set up call routing through a simple rules-based ‘wizard’ or a more sophisticated, yet still easy to use, graphical tool for more complex calling scenarios so that you can respond to your important clients as quickly as possible.
For instances where you are out of the office and need to call a customer but also need
consultation with a colleague who is in the office, Swyx’s conferencing solution enables all 3 of you to participate in an ad hoc conference call so that any potential issues can be quickly resolved. In legal situations, it is often necessary to have a formal record of calls with clients. For easy transcribing of conversations, your legal experts can record each call on a case by case basis and can choose at what point during the conversation to start recording the call – a click of a button on your SwyxIt! softphone is all that is required. Or you may decide that every conversation across your business should be recorded – this can easily be set up by the person who administers your system. Faxes play an important role in law firms but, with the Swyx solution, there is no need for you to have a physical fax machine. You can receive faxes through your Microsoft Outlook Inbox, just like an email, and you can send faxes to your clients directly from your PC or laptop.
Key features of SwyxWare
• Software IP telephony solution based on open standards, no proprietary hardware
required
• Intelligent call routing/handling and management
• Home/Office networking, inter-site coupling/networking via IP link
• Call Detail Records (CDR)
• Voicemail, emails and faxes can be viewed through one PC inbox
• Integrated conference Manager
• Fax integration with the SwyxFax Option Pack
• Interactive Voice Response (IVR) and Visual Basic Scripting with the Extended Call
Routing Option Pack
• Music on hold
Summary
The Swyx solution is an inexpensive software-based IP telephony system which integrates all your business telephony, Internet, email and fax services into one package. It not only handles the tasks of a traditional phone system but includes as standard conference, voicemail, call routing and call recording for all users for no extra cost.
// posted by wibsio3 @ 12:53 AM 
